Return / Refund Policy
If you would like to return your purchase, you may do so for a full refund within 30 days of receipt, provided the product is in new and unused condition.
If more than 30 days have passed since your date of purchase, please contact us at firstname.lastname@example.org.
Please see below for more information on our return policy.
Please see the Damages and Issues section of our policy below for items that have been used or are damaged.
All returns must be postmarked within 30 days of the purchase date. All returned items must be in new and unused condition, with all original packaging and labels attached.
To return an item, please email customer service at email@example.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:
Tooth Fairy Flylight
[RMA #] REQUIRED
27472 Portola Pkwy
Foothill Ranch, CA 92610
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
After receiving your return and inspecting the condition of your item, we will process your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. We will notify you by email when your return has been processed.
If more than 15 business days have passed since we’ve approved your return, please contact us at firstname.lastname@example.org.
DAMAGES AND ISSUES
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
For damaged and defective products, please email us at the contact details below to arrange a full refund or exchange. Please include in the email:
- YOUR FULL NAME
- ORDER #
- EXPLANATION OF ISSUE
- ATTACH PHOTOS OF DAMAGED OR DEFECTIVE PRODUCT
If approved, you will receive an RMA number and further instructions to complete the return. Return shipping charges will be paid or reimbursed by us in the case of damaged or defective items.
If you have any questions concerning our return policy, please contact us at: